# Terms of Service
These Terms of Service govern your access to and use of Your Ghost Production, including the public website, user accounts, marketplace, checkout, downloads, producer pages, playlists, offers, auctions, and The Lab custom services.
By using the site, creating an account, submitting an offer, joining an auction, placing an order, downloading files, or using any account feature, you agree to these Terms. If you do not agree, do not use the site.
These Terms apply to visitors, registered users, buyers, and anyone using the platform. Additional terms may also apply, including the Privacy Policy, Refund Policy, Customer Agreement, Producer Terms, Vendor Terms, and Custom Work Terms.
Your Ghost Production is a digital music marketplace and service platform.
The platform allows users to browse and listen to watermarked previews, create accounts, purchase digital tracks or track packs, submit offers, participate in auctions where available, and request custom music services through The Lab.
The platform may include tracks, previews, producer pages, genres, playlists, offers, auctions, custom services, downloads, invoices, account tools, and related features.
Your Ghost Production acts as the platform through which digital products and services are presented, sold, managed, and delivered.
The site is free to browse.
You may listen to watermarked preview audio without making a purchase. Watermarked previews are for evaluation only. They are not licensed files, deliverables, or usable production assets.
You may not copy, download, rip, extract, redistribute, sample, sell, publish, modify, or use preview audio in any project unless you complete a valid purchase and receive the relevant rights or licence.
Some features require an account. This may include purchases, downloads, saved items, playlists, offers, auctions, producer tools, customer dashboard access, invoices, and account management.
You must provide accurate account information. If email verification is required, you must verify your email before using account features that require verification.
You are responsible for keeping your login details secure. You are responsible for activity under your account unless the activity was caused by a security failure on our side.
The platform may support additional security features such as password reset, passkeys, or multi-factor authentication. You are responsible for using available security tools where appropriate.
We may suspend, restrict, disable, or delete accounts if we believe the account is used for fraud, abuse, unlawful activity, payment misuse, rights violations, platform manipulation, or breach of these Terms.
You may be able to complete checkout without being logged in.
After a successful guest purchase, the platform may create or link a customer account using the email address used at checkout. This is done so you can access purchases, invoices, downloads, and account tools after payment.
You may need to set a password or use a password reset or claim flow before accessing the customer dashboard.
You are responsible for using a correct email address at checkout. If you enter the wrong email address, delivery and account access may be delayed.
Track pages may show information such as title, producer, genre, BPM, key, duration, price, status, preview audio, and included files.
The files included with a track can vary. A purchase only includes the files shown or made available for that specific track or order. Do not assume every track includes stems, MIDI, unmastered versions, instrumentals, or other files unless they are included for that specific product.
Some tracks may be sold as fixed-price products. Some may support offers. Some may be auctioned. Some may be unavailable, hidden, or already sold.
A sold track is no longer available for normal purchase through the marketplace.
Preview audio may contain watermarks, tags, fades, reduced quality, edits, or other protection.
Preview audio is not a licensed deliverable. It is provided only so you can evaluate the track before purchase.
You may not attempt to bypass, remove, obscure, edit out, or exploit watermarks.
Some tracks may allow offers.
Submitting an offer does not guarantee that the offer will be accepted. Some offers may be manually reviewed. Some offers may be automatically accepted if they meet configured conditions.
If an offer is accepted, the track may become available for checkout at the accepted offer price. The purchase is not complete until payment is completed successfully.
An accepted offer may expire, be withdrawn, or become invalid if payment is not completed in time or if the track becomes unavailable.
Some tracks may be sold through auctions.
If you win an auction, you must complete payment before the applicable deadline. If you do not pay in time, the auction result may be cancelled, access may be voided, and the track may be made available again or offered to another buyer.
Bids, auction results, deadlines, overdue states, and default rules may be handled automatically by the platform.
Winning an auction does not grant rights or file access until payment is completed successfully.
Your cart may be stored using cookies, sessions, account data, or other technical storage.
An order may be created before payment is completed. An unpaid order does not grant rights, downloads, or licence access.
Payments are processed through Stripe Checkout or another configured payment provider. The platform does not store full card details.
Prices are shown in EUR unless stated otherwise. Taxes, VAT, business details, billing fields, and payment information may be collected during checkout where required.
Payment must be completed successfully before digital delivery is made available.
After successful payment, the platform provides download access to the purchased digital files where available.
Track downloads are generally delivered as a ZIP package containing the included deliverables for that order.
Delivery can be delayed or blocked if payment is not confirmed, the order is under review, the account cannot be verified, fraud checks are triggered, required files are not ready, or a technical problem occurs.
If you paid successfully but cannot access your purchase, contact support through the available support channel.
Purchased tracks may appear in your customer dashboard after payment and account linking.
You may need to log in, set a password, or verify access before downloading.
You must not share private download links, account access, purchased files, invoices, or delivery packages with unauthorized third parties unless the licence you purchased allows that use.
Refunds are governed by the Refund Policy.
Because the platform sells digital products and services, refunds may be restricted once download access has been provided, files have been downloaded, custom work has started, or the refund window has expired.
Nothing in these Terms limits mandatory rights that cannot legally be waived.
If there is a payment error, duplicate charge, failed delivery, or technical issue, contact support so the issue can be reviewed.
The Lab offers custom music-related services. These may include production, remixing, mastering, composition, editing, custom tracks, or other creative services.
Custom work is separate from instant-download marketplace tracks.
The exact scope, price, timeline, revisions, files, and rights for custom work depend on the accepted order, quote, agreement, or written project terms.
You must provide accurate project information, references, files, instructions, and approvals. Extra work outside the agreed scope may require additional payment.
Custom work may have different refund, cancellation, revision, and delivery rules from marketplace purchases.
You may not use the platform to:
We may restrict or terminate access if you breach these rules.
The website, interface, design, code, branding, text, graphics, layout, systems, and platform content are protected by intellectual property rights.
You receive only a limited right to use the site for its intended purpose.
You may not copy, reproduce, resell, scrape, mirror, modify, distribute, or exploit the platform, listings, previews, metadata, or design except as allowed by these Terms or by written permission.
Purchasing a track does not give you ownership of the website, marketplace, software, platform, brand, or unrelated content.
Rights in purchased music are governed by the relevant product page, order, licence terms, Customer Agreement, and any specific agreement attached to the purchase.
Do not assume that all purchases grant the same rights. Rights can depend on the track, licence type, order, product status, and included terms.
A track marked as sold is no longer available for normal marketplace purchase.
If there is a conflict between a general website page and a specific written purchase agreement, the specific purchase agreement controls for that purchase.
Producers, vendors, and sellers must follow the applicable Producer Terms and Vendor Terms.
Those terms may cover submissions, rights clearance, required files, metadata, payouts, account requirements, delivery, rejected tracks, hidden tracks, split settings, and removal rules.
Producer and vendor obligations are separate from buyer obligations.
We try to keep the platform available, but we do not guarantee uninterrupted access.
The site may be unavailable because of maintenance, bugs, hosting issues, payment provider issues, storage issues, database issues, security problems, third-party outages, or other causes.
We may change, remove, update, suspend, or discontinue features, pages, content, tracks, services, or account tools where needed.
We try to keep listings and product information accurate, but mistakes can happen.
If a price, status, file list, metadata field, availability state, or description is wrong, we may correct it.
If an error affects a purchase, we may contact you, correct the order, provide missing delivery where possible, or issue a refund where appropriate under the Refund Policy and applicable law.
The platform may use third-party services for payment processing, hosting, email, analytics, storage, authentication, security, or media delivery.
Your use of those features may also be subject to third-party terms and policies.
We are not responsible for failures caused by third-party services beyond our control, but we will try to resolve platform-related issues where possible.
To the maximum extent allowed by law, the platform is provided on an “as available” basis.
We do not guarantee that the site will be error-free, uninterrupted, or always available.
We are not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of the platform.
Our total liability for a claim related to a purchase is limited to the amount you paid for the relevant order, except where the law does not allow that limitation.
You agree to hold us harmless from claims, losses, damages, costs, and expenses arising from your misuse of the platform, breach of these Terms, infringement of third-party rights, fraudulent activity, unlawful conduct, or unauthorized use of purchased or preview material.
You may stop using the platform at any time.
We may suspend, restrict, or terminate your access if you breach these Terms, misuse the platform, create risk for the marketplace, violate rights, fail payment obligations, or engage in fraud or abuse.
Termination does not remove payment obligations, restrictions on misuse, intellectual property rules, confidentiality obligations where applicable, or terms that by nature should continue.
These Terms are governed by Belgian law, unless mandatory consumer law requires otherwise.
Where allowed by law, disputes are handled by the competent courts of Antwerp, Belgium.
Nothing in this section limits mandatory rights that cannot legally be waived.
For support, account issues, order problems, delivery problems, or questions about these Terms, use the support contact shown on the website or checkout page.