This Customer Agreement applies when you buy digital tracks, track packages, accepted offers, auctioned tracks, or custom services through Your Ghost Production.
By placing an order, completing checkout, submitting payment, downloading files, or using purchased material, you agree to this Customer Agreement, the Terms of Service, the Refund Policy, and any specific terms shown on the product page, order page, invoice, or service agreement.
Your Ghost Production sells digital music products and music-related services.
A purchase may include:
For marketplace tracks, you are buying access to the specific rights and files connected to that track and order. You are not buying the website, platform, producer profile, preview player, marketplace listing, or any unrelated content.
For The Lab services, you are buying the agreed custom service, deliverables, and rights described in the accepted order, quote, brief, or written project terms.
Some tracks may be sold as exclusive products. Some tracks may be sold under a non-exclusive or limited licence model.
An exclusive track is intended to be removed from normal marketplace availability after sale. Once the purchase is completed, the track should no longer be available for another buyer to purchase through the normal store.
A non-exclusive product may remain available to other buyers if that is how the product is listed or configured.
The product page, checkout, order, or agreement controls what applies to your specific purchase.
You may listen to watermarked previews before buying.
Watermarked previews are for evaluation only. They are not licensed deliverables and may not be used, released, sampled, copied, distributed, edited, extracted, or published.
A purchase only gives you rights in the delivered files and licence connected to the paid order.
The normal ordering flow is:
An order created before payment does not grant rights, downloads, or file access.
You may be able to check out as a guest.
After successful payment, the platform may create or link a customer account using the email address used at checkout. This lets you access purchases, invoices, downloads, and account tools later.
You may need to set a password or use a password reset or claim-account link before logging in.
Use a correct email address at checkout. If your email address is wrong, access to your order may be delayed.
Prices are shown in EUR unless stated otherwise.
Payment is handled through Stripe Checkout or another configured payment provider. Your order is not complete until payment is successful.
If payment fails, is cancelled, is disputed, or is reversed, the platform may withhold or remove access to files, licences, invoices, downloads, and account features connected to that order.
VAT, tax, or other charges may be calculated during checkout where applicable.
You may be asked for billing details, country, company information, or VAT information where needed for invoicing, tax calculation, fraud prevention, or accounting.
Invoices, receipts, or order documents may be made available through your account, order page, email, or admin support where appropriate.
After successful payment confirmation, marketplace tracks are delivered digitally.
Track downloads are usually provided as a ZIP package.
The ZIP contains the deliverables available for that specific track and order. Depending on the track, this may include files such as:
Not every track includes every file type. You only receive the files included for that specific track package or order.
If payment succeeds but delivery does not work, contact support.
If a required file is missing, corrupted, inaccessible, or incorrectly linked, we may provide a corrected download, replacement file, repaired ZIP, manual delivery, or another reasonable fix.
Delivery can be delayed if a payment is still processing, the order is under review, a file needs to be restored, a storage service is unavailable, or a technical issue occurs.
Downloads may be logged.
Download logs may include order ID, user ID, track ID, download time, IP address, user agent, and whether a download started or completed.
Download activity may affect refund eligibility under the Refund Policy.
Digital products are different from physical goods.
Once download access has been provided, or once a download has started, refund rights may be restricted under the Refund Policy, except where required by law or where we confirm a technical, delivery, or order error.
Read the Refund Policy before purchasing.
The rights you receive depend on the product page, order, licence type, and any specific agreement connected to the purchase.
Where a track is sold as royalty-free, this generally means you may use the delivered track according to the licence without paying additional royalties to the seller for each permitted use.
Depending on the product and licence, permitted uses may include:
Only use the music within the rights granted for your specific purchase.
If you need a use that is not clearly covered, contact support before using the track.
Submitting an offer, adding a track to cart, winning an auction, or starting checkout does not give you rights.
Rights and delivery access begin only after successful payment and order confirmation, unless a separate written agreement says otherwise.
Some tracks may allow offers.
An offer is not a completed purchase. It only becomes purchasable if accepted manually or automatically under the platform’s rules.
Accepted offers may expire. If you do not pay before the offer expires or before the item becomes unavailable, the accepted price may no longer apply.
Minimum offer amounts, auto-accept rules, review rules, and expiry rules may be configured by the platform.
Some tracks may be sold through auctions.
If you win an auction, you must complete payment before the deadline shown or communicated by the platform.
Failure to pay before the deadline may void the auction result, remove your purchase opportunity, cancel any pending access, or allow the track to be made available again.
Winning an auction does not grant rights or file access until payment is completed successfully.
The Lab custom services are separate from instant-download marketplace tracks.
Custom services may include production, remixing, mastering, editing, composition, custom tracks, or other music-related work.
The exact scope, deliverables, price, timeline, revision allowance, and rights depend on the accepted brief, quote, order, written agreement, or project terms.
You must provide accurate instructions, materials, references, and approvals. Delays in your feedback or materials may delay delivery.
Extra work outside the agreed scope may require an additional fee.
Custom work may include revisions only if the accepted project terms include them.
A revision means an adjustment within the agreed scope. It does not mean a new track, new creative direction, full remake, extra version, or additional service unless agreed.
Revision requests must be clear and reasonable.
You are responsible for:
We do not guarantee that a purchased track or custom service will achieve chart success, playlist placement, label signing, radio play, sync placement, streaming numbers, sales, revenue, audience growth, or any specific commercial result.
The value of a track or service depends on your use, release, promotion, business decisions, and market factors outside the platform’s control.
Your Ghost Production provides the platform, checkout, account tools, delivery system, marketplace management, and related services.
Some tracks or services may involve third-party producers, sellers, or vendors using the platform.
The platform may review, hide, reject, correct, or remove listings where needed, but the original submitter remains responsible for rights clearance, accuracy of submitted material, and compliance with producer or vendor terms.
Digital files may be delivered in formats such as WAV, MP3, ZIP, MIDI, or other listed formats.
You are responsible for having software and hardware capable of opening and using the files.
If a file is corrupted or incorrectly delivered, contact support.
The platform may allow re-downloads from your account, but you should not rely on the platform as your only backup.
Store your purchased files safely after download.
We may need to restore, replace, migrate, or temporarily disable files because of technical, storage, security, or legal reasons.
You may not:
If an order, listing, file package, price, status, licence, or metadata contains an error, we may correct it.
If an error affects your purchase, we may provide corrected delivery, replacement files, clarification, support, or a refund where appropriate under the Refund Policy and applicable law.
To the maximum extent allowed by law, our liability for a purchase is limited to the amount you paid for the relevant order.
We are not responsible for indirect losses, lost profits, lost opportunities, release delays, third-party claims caused by your misuse, commercial failure, or results outside our control.
Nothing in this agreement limits liability where the law does not allow such limitation.
If these terms conflict with a more specific written agreement for your purchase, the more specific purchase agreement controls for that purchase.
The Terms of Service, Refund Policy, Privacy Policy, Producer Terms, Vendor Terms, and Custom Work Terms may also apply depending on how you use the platform.
For order issues, delivery problems, download problems, invoice questions, refund requests, or account access issues, contact support through the official support channel shown on the website.