This Refund Policy explains when refunds may be requested for purchases made through Your Ghost Production.
By placing an order, completing payment, requesting a download, or using purchased files or services, you agree to this Refund Policy together with the Terms of Service and Customer Agreement.
Refunds are limited because the platform sells digital products and custom music-related services.
A refund may be requested only within the refund window configured for the platform.
Once a download has started, refunds are no longer available for that order or downloaded item, except where required by law or where Your Ghost Production confirms a technical or order-processing error.
Refund requests must be submitted within the active refund window.
The refund window is counted from the relevant order time, such as the paid time or created time used by the platform.
If the refund window has expired, the refund request may be rejected automatically or by admin review.
Refunds are not available once download access has been used.
The platform may record events such as:
If the system records that a download has started, the order may no longer be eligible for refund.
This rule applies even if you later decide not to use the files.
To request a refund, use the refund request option connected to your order where available.
A refund request may require:
When a refund request is submitted, the request is recorded by the platform.
Admins may be notified.
You may receive a confirmation that the request was received.
Submitting a refund request does not guarantee that a refund will be approved.
After a refund request is submitted, downloads for the relevant order may be paused while the request is reviewed.
This is done to prevent continued use or access while refund eligibility is being checked.
If the refund is denied, download access may be restored where appropriate.
If the refund is approved, download access may be removed permanently.
For instant-download digital track purchases, refunds may be considered only if:
A refund may be refused if the order was paid, delivery was made available, and a download was started.
If a purchased file is missing, corrupted, inaccessible, or incorrectly linked, contact support first.
In most cases, the preferred solution is correction, replacement, restored delivery, or manual delivery of the correct file.
A refund may be considered if the issue cannot be fixed within a reasonable time.
Custom work and The Lab services are reviewed differently from instant-download track purchases.
Refund requests for custom work may require admin review.
The platform may consider:
If custom work has started, been delivered, or has required reserved time, resources, or creative work, a full refund may not be available.
Partial refunds, credits, revisions, corrections, or other remedies may be considered at admin discretion and where legally required.
Accepted offers and auction purchases follow the same digital delivery rules once paid.
If you fail to pay for an accepted offer or auction win before the applicable deadline, access or purchase rights may be voided under the Terms of Service or Customer Agreement.
If you complete payment and then start a download, refund eligibility may be blocked.
If you believe you were charged twice, charged incorrectly, or affected by a payment error, contact support as soon as possible.
If a duplicate or incorrect charge is confirmed, a refund or correction may be issued.
Payment provider records may be used to verify the issue.
Refunds may be denied, limited, or delayed if there are signs of:
If you believe a payment was unauthorized, contact support first so the issue can be reviewed.
Chargebacks or payment disputes may result in account restriction, download suspension, order review, or loss of access to purchased files.
A refund may be full or partial.
Partial refunds may be used where:
If an order contains multiple items, refund eligibility may be assessed per item or per order depending on the issue and platform rules.
Approved refunds are normally returned to the original payment method where possible.
Refunds are processed through the payment provider.
We cannot guarantee the exact time your bank, card issuer, payment provider, or payment method will take to show the refund.
Refund requests are reviewed as soon as reasonably possible.
Some requests may require checking order records, download logs, payment records, file delivery status, custom work status, support messages, or fraud signals.
Processing time may vary depending on the complexity of the request.
Because digital files can be copied immediately after download, a change of mind after download does not qualify for a refund.
This includes situations where you:
Nothing in this Refund Policy limits mandatory consumer rights that cannot legally be waived.
If applicable law gives you rights that are stronger than this policy, those legal rights apply.
For refund questions or refund requests, use the refund request option connected to your order where available, or contact support through the official support channel shown on the website.