These Custom Work Terms apply to custom music-related services offered through Your Ghost Production, including The Lab, custom production, remixing, co-production, mastering, film score work, composition, editing, vocal-related work, and other services listed or agreed through the platform.
By ordering a custom service, submitting a brief, paying for a service, accepting a quote, receiving demos, requesting revisions, or using delivered files, you agree to these Custom Work Terms, the Terms of Service, the Customer Agreement, and any specific terms shown on the service page, order page, quote, brief, invoice, or written project agreement.
Custom work is work created, edited, produced, mixed, mastered, adapted, or prepared specifically for a customer based on a brief, reference, service selection, quote, or accepted order.
Custom work is different from buying an instant-download marketplace track.
Marketplace tracks are existing digital products. Custom work is a service workflow.
The Lab may include services such as:
The exact scope depends on the selected service, submitted brief, accepted quote, order details, and any written agreement connected to the project.
Some custom services may be added to cart as service items.
A service order may require:
Payment alone does not expand the agreed scope. The scope is limited to what is shown on the service page, accepted quote, order, and approved brief.
Some services are shown as fixed-price or “starting at” services.
A “starting at” price means the listed price covers a basic version of the service or a standard scope. The final price may increase if the project is more complex, requires extra versions, includes unusual delivery requirements, needs urgent turnaround, requires additional revisions, or falls outside the normal scope of the service.
If a project cannot reasonably be completed within the selected service scope, the platform may request clarification, propose an adjusted quote, or reject/cancel the order before work begins.
Some services may offer split-based options, such as co-production or remix arrangements where the customer and producer agree on a royalty or rights split.
Example split options may include structures such as:
The exact split is controlled by the selected service option, accepted quote, or written agreement.
Split-based services may require clear credits, royalty reporting, payment tracking, and release information. If those details are not provided, delivery or final approval may be delayed.
Film score and project-based work may require extra information before pricing can be confirmed.
This may include:
Film score pricing may be quote-based. A submitted request does not guarantee acceptance at the requested budget.
If the budget, deadline, or requested scope is not workable, the platform may request changes, provide a quote, or decline the project.
The customer must provide a clear and usable brief.
A brief may include:
Reference tracks are used for direction only. They do not authorize copying, recreating, sampling, or infringing the referenced work.
The customer must not ask the platform or any producer to copy a protected song, clone an artist, imitate a protected voice, use uncleared samples, or create infringing work.
If the brief is incomplete, unclear, contradictory, or missing required materials, work may be delayed.
The platform may ask for clarification before starting or continuing.
Deadlines may move if the customer provides late feedback, missing files, unclear instructions, unusable references, or changes the scope.
If the customer does not respond within a reasonable time, the project may be paused, cancelled, or treated as completed based on the work already performed.
If you provide vocals, stems, lyrics, recordings, references, artwork, videos, project files, or other materials, you confirm that you have the right to provide and use them for the custom work.
You are responsible for clearing any third-party material you provide.
Do not upload or submit stolen, uncleared, unlawful, misleading, or infringing material.
The platform may request disclosures related to:
These disclosures must be accurate.
Disclosure information may be reviewed by admins and, where relevant to the project, may be shared with the customer or used for compliance review.
If AI, samples, vocals, or third-party materials create legal, platform, distributor, label, advertising, or rights risks, the platform may reject, pause, modify, or cancel the project.
For some custom work, producers may submit work privately to the platform or admin team before anything is delivered to the customer.
The platform may review submissions for quality, fit, technical correctness, rights risk, compliance, and brief accuracy.
The customer may not receive every draft, submission, or internal version.
Admin review does not make the platform the author or rights owner of a producer’s submitted work unless the applicable agreement says so.
Custom work may involve private briefs, unreleased music, artist information, business information, client references, or confidential project details.
Producers and vendors must keep client identity, project details, files, references, communications, and deal terms confidential unless disclosure is approved.
Producers may not contact customers off-platform, pressure customers, negotiate side deals, expose client identity, or disclose project details.
The platform may keep customer identity hidden from producers where needed.
Any turnaround time shown is an estimate unless a specific deadline is accepted in writing.
Turnaround can be affected by:
A delay caused by customer feedback, missing materials, unclear instructions, or scope changes is not a platform delay.
A service may include a limited number of revisions if stated on the service page, quote, order, or agreement.
A revision means a reasonable adjustment within the agreed scope.
A revision does not include:
Extra revisions or out-of-scope changes may require an additional fee.
A project may be treated as accepted when:
Acceptance may limit further revision rights and refund eligibility.
Delivery may include files such as:
The delivered files depend on the selected service and accepted scope. Do not assume stems, project files, MIDI, or extra versions are included unless they are part of the accepted order.
Final files may be released after:
The platform may withhold final files if payment is incomplete, the brief is disputed, rights are unclear, the customer has breached the terms, or a legal/compliance issue exists.
Payment terms depend on the selected service, checkout flow, quote, or written agreement.
Some services require full payment upfront. Some services may require a deposit, milestone payment, fee lock, or approved quote.
Work may not start until payment or required confirmation is received.
If payment fails, is reversed, disputed, charged back, or cancelled, the platform may pause work, withhold files, revoke access, or cancel the project.
Refunds for custom work are handled differently from instant-download marketplace tracks.
A refund request for custom work may require admin review.
Refund eligibility may be limited once:
The platform may offer a correction, replacement, revision, credit, partial refund, or full refund depending on the situation.
A customer may request cancellation, but cancellation is not automatic.
If work has not started and no producer or resource has been committed, cancellation may be simpler.
If work has started, cancellation may be denied or may result in a partial refund only.
If the customer stops responding, provides unusable materials, refuses reasonable clarification, or changes the brief in a way that prevents completion, the platform may pause or close the project.
For royalty-free or buyout services, the customer receives the rights described in the accepted service terms, order, or written agreement.
Where the service is sold as a customer-owned or royalty-free deliverable, the customer may use the delivered work according to the agreed rights once payment is complete and delivery is accepted.
The exact rights may depend on the service type, scope, and agreement.
For split-based services, the customer and producer may share royalties, credits, ownership, publishing, or revenue according to the accepted split.
The split must be followed unless all relevant parties agree otherwise in writing.
The customer may be responsible for accurate registration, crediting, royalty reporting, release metadata, and payment of the producer share if those duties are part of the agreed split arrangement.
If there is a dispute over reporting, credits, usage, or royalties, the platform may request release data, royalty statements, registration proof, distributor records, communication records, and other evidence.
Credits must match the accepted agreement.
If a producer must be credited, the customer must include the credit in releases, metadata, registrations, and public materials where required.
If the service is anonymous or ghost-produced, the customer must not credit the producer unless the agreement allows it.
Metadata changes after acceptance may require approval if they affect rights, credits, splits, or legal responsibilities.
Custom work does not guarantee:
The platform provides the service described in the accepted order. Commercial results depend on many factors outside the platform’s control.
If a dispute arises, the customer must contact support and provide clear details.
The platform may review:
The platform may decide whether to request corrections, provide a replacement, approve a partial refund, deny a refund, or take another reasonable action.
The customer must not request work that involves:
The platform may reject or cancel such requests.
Your Ghost Production manages the platform, checkout, briefs, admin review, delivery flow, and related tools.
Some work may be performed by approved producers, vendors, engineers, or other contributors.
The platform may coordinate and review the process, but it does not guarantee that every creative request will be accepted or completed exactly as imagined if the request is unclear, unrealistic, infringing, or outside scope.
For custom work issues, use the official support channel shown on the website.
Include your order number, service name, project title, and a clear description of the problem.